Refund policy
Effective Date: September 23, 2026
Company: Be Your Future
At Tonora Pro, we stand behind our product with a 100-Day Money-Back Guarantee. If Tonora Pro isn't right for you, we'll make it right.
100-Day Money-Back Guarantee
You have 100 days from the date you receive your Tonora Pro to request a full refund. You do not need to send the device back.
Why we ask for 45 nights first
Tonora Pro does not push air into your airway or hold it open with a mask. It works on the cause: the throat muscles that relax during sleep and let your airway collapse. Each night, gentle stimulation wakes up those muscles. Like any muscle, they get stronger with repetition, not in a single session.
Some people notice a difference in the first nights. For others, the change builds more slowly and becomes clear after several weeks of nightly use. It depends on how long the muscles have been relaxed and on how severe the snoring or sleep apnea is. Stopping after a few nights usually means stopping just before the results start.
That is why we require a minimum of 45 consecutive nights of use before a refund request can be processed. This rule exists for your benefit: it gives your body the time it needs to respond.
Before you request a refund, talk to us
Most early difficulties come from placement, intensity or the patch, and they are easy to fix. Our support team will help you adjust your routine at suporte@beyourfuture.com.br.
Eligibility
- You have used the device for a minimum of 45 consecutive nights
- Your request is made within 100 days of receiving your order
- You provide your order number or proof of purchase
To request a refund, contact us at suporte@beyourfuture.com.br with your order number.
Damaged or Defective Items
If your order arrives defective or damaged during shipping, please contact us within 48 hours of delivery at suporte@beyourfuture.com.br. We will assess the issue and provide a replacement or full refund as appropriate.
Lifetime Warranty
Tonora Pro comes with a lifetime warranty covering electronic defects of the device. If your device malfunctions due to a manufacturing defect, we will replace it free of charge. This warranty does not cover adhesive patches, which are consumable accessories, or damage resulting from misuse or modifications.
Non-Refundable Items
- Adhesive patches (consumable accessories)
- Gift cards
- Orders where the 100-day guarantee period has expired
Returns and Exchanges
We do not accept returns or offer exchanges. Refunds are handled as described above, without sending the device back. If you need a replacement for a defective device, see the Lifetime Warranty section.
Refunds
Once your request is reviewed, we will notify you of the decision by email. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at suporte@beyourfuture.com.br.
Contact Us
For any questions regarding refunds or warranty claims: suporte@beyourfuture.com.br